Key Timings
- Cancel at least 2 hours before departure for eligibility.
- After the scheduled departure time, no refunds can be issued.
- Refunds appear on your card within 5-10 working days.
Refund Breakdown
Refunds are processed automatically through Stripe.
- 97% of the ticket price is returned to your card.
- 3% is retained to cover mandatory card processing fees.
- You'll see "Hoppee Express" or "Stripe" on your statement.
Need Support?
Our concierge team is available daily from 08:00 - 18:00.
- Phone
- +66 88 616 1416
- support@hoppee.online
We can help reschedule your trip or answer questions about your refund timeline.